Aqua
Walla
Welcome to Aqua Walla – Your Trusted RO Water Partner
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Help & Frequently Asked Questions
1. How can I place a water order?
You can place an order by selecting the product, choosing quantity, and confirming your address. Then click “Place Order.”
2. What are the delivery charges?
We charge ₹10 per order as delivery cost.
3. What types of water do you supply?
We supply RO water in 20L jars and bottles of 500ml, 1L, and 1.5L sizes.
4. How do I track my order?
Go to "Your Orders" section to view tracking updates.
5. What are your service timings?
We deliver from 7:00 AM to 9:00 PM every day.
6. Can I cancel my order?
Yes, orders can be canceled before dispatch from the “Your Orders” page.
7. What payment options are available?
We support UPI, COD, and all major wallets.
8. Can I schedule delivery?
Yes, choose a delivery date and time during checkout.
9. Do you offer bulk delivery?
Yes, we offer bulk delivery options for offices and events.
10. Are your jars BPA-free?
Yes, we use only BPA-free jars and bottles for safety.
11. Can I change my delivery address?
Yes, you can update it from your Profile before the order is dispatched.
12. How do I contact customer support?
Use the Support tab to call or WhatsApp our customer team directly.
13. Do you reuse water jars?
Yes, but all jars are cleaned and sterilized before refilling.
14. Do you charge for empty jar pickup?
No, we don’t charge for returning empty jars.
15. Do you deliver to my location?
We currently serve selected areas in Varanasi. Enter your pin code to confirm.
16. Do you give GST invoices?
Yes, GST bills are provided upon request for bulk and commercial orders.
17. Can I save my address for future orders?
Yes, addresses are saved in your profile for quick checkout.
18. What if I receive a damaged jar?
You can contact support immediately, and we will replace it for free.
19. Is there a subscription option?
Yes, you can opt for weekly or monthly delivery subscriptions.
20. How do I give feedback?
You can leave feedback via your profile or at the end of delivery.
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